PAST AND CURRENT PROJECTS
REBATE PROCESSING AUTOMATION
Content Management, Business Process Improvement
In 2007, Marcus worked with internal IT and Finance resources as part of a project to automate student rebates under the Federal Family Education Loan Program (FFELP).
Rebate programs change over time, and the amount and eligibility for programs needed to be assessed for each application. Previously, this was done by Operations personnel manually. In the new process, OnBase by Hyland captured the application data and provided it to COGNOS, which automatically generated a decision back to OnBase for each application.
OnBase generated denial letters, check cover letters, and the electronic payment feed to Finance. It also provided a "check image" for Sales and Operations to provide information about the approval when students called for status.